Chapter 4 Reading – The Processes of Change in Public Services and Public Servic
Chapter 4 Reading – The Processes of Change in Public Services and Public Service Organizations
Answer 3 questions:
1. How compelling is the evidence for the convergence thesis? Use examples to illustrate your arguments.
2. Choose a change initiative in a public service or public sector organization with which you are familiar. Use the governance levels framework to identify the context(s) of change, the drivers of change, and the different levels of change.
3. Is there evidence of a new paradigm emerging within public services or public service organizations? Provide examples
Book: Brown and Osborne (2012) Change and Innovation in Public Service Organizations.