write a formal business letter to CS rep, informing her of your dissatisfaction, requesting an adjustment of some type, and some assurance that the problem will receive her immediate attention.
Situation: Your company is a long-time customer of WidgetCorp. Last month, you ordered 5,000 widgets through your WidgetCorp sales representative. The customer-service representative agreed to give you a discount of 30% on the order because of its large size and the amount of business your company has done (and will continue to do) with WidgetCorp this year. You also requested a rush order, as you were rapidly preparing products for presentation at a large national conference and, as a result, expect an unusually high number of orders. The customer-service representative wasn’t sure that could be accomplished, but promised to do what she could to make the deadline.
You received the correct number of widgets, but they arrived two days later than requested. As a result, you suffered a shortage of your product at the conference, potentially resulting in lost business and revenue for your company. At the same time, you have just received the bill from WidgetCorp, and it does not include the 30% discount.
At the very least, you want the discount you were promised; however, you would also like some consideration for the fact the product wasn’t delivered on time.
Your Task(s):
For this assignment, you’ll compose three messages
For the first, draft a text to that same CS rep that alerts her to the problem and asks for further information. Keep that SMS message below 140 characters to ensure that it will send as you intend it across platforms and devices.
For the second, draft a memo to your supervisor, explaining the situation to her and proposing to write a formal letter to the customer-service representative at WidgetCorp seeking a specific resolution to the problem.
For the third, write a formal business letter to CS rep, informing her of your dissatisfaction, requesting an adjustment of some type, and some assurance that the problem will receive her immediate attention.
THIS LINK MIGHT HELP AS AN EXAMPLE:
https://www.thoughtco.com/bad-news-message-business-writing-1689018